RETURN POLICY FOR ANY SALE OF PRODUCTS, SAMPLES OR VOUCHERS ON THE SITE OR MOBILE APPLICATION
12.1 The required condition for return of any product shall be determined by the relevant Merchant.
12.2 All products, samples and vouchers are checked by The Sample Store’s staff before delivery to ensure that they are in good condition.
12.3 Once a product is sold, The Sample Store will not entertain any requests for refunds or exchanges of such product. The Sample Store shall only be responsible to deliver the product ordered by you in accordance with Clause 6.3 above. All requests for returns and exchanges of the product shall be directed to the Merchant.
13. UNCLAIMED DELIVERIES
13.1 If you fail or refuse to
(i) accept delivery;
(ii) pay for delivery; or
(iii) collect the product, sample or voucher ordered by you, we may at our sole discretion:
(a) where appropriate, contact you and agree on the appropriate action to take;
(b) dispose the product, sample or voucher in any manner we deem fit without being liable to you.